ok, I figured it out. maybe I can help for future users who might encounter the same issue. The Authy app will not scan the barcode from the screen. I used another application called QR reader available from the apple store. I scanned the QR code and it gave me the "secret" code. I input t...

the application does offer to "enter key manually" so if prohashing has the code I can input manually that could be a quick fix
cheers,
Eli

Iphone X

Dear Steve,
I encountered an invalid QR code using the suggested application for iphone Authy
I opened a service ticket today so I'll give you guys some time to respond.
Thank you