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Custom payout threshold may not be working

Posted: Sun Sep 10, 2017 1:17 pm
by alvarezgen
I have a custom payout threshold of 1 LTC in my account settings, however my payouts are always less than my custom threshold. I'm not sure if this is happening because I'm not reaching up the payout threshold within 24 hrs, if that is the reason, is it possible to get my payouts based just on my threshold no matter the timing?

Re: Custom payout threshold may not be working

Posted: Sun Sep 10, 2017 1:37 pm
by hashingpro
on your PH account's SETTINGS page:
At the top you have PAYOUT PROPORTIONS with coins listed and a slider.
Then under it is PAYOUT ADDRESSES. At the end of that line is your custom payout threshold which you said you set to 1.
Is it still saying 1 in the box when you check your SETTINGS page? Is there a checkbox above the 1?

Check your settings page for that account, make sure the LCT payout address has the 1 and not one of the other coins you may have listed with a payout address. Also make sure the checkbox is present and if you had to make any changes, click the SAVE button.

CAREFUL! There are TWO save buttons on that top section of SETTINGS page, one for the COINS to be added as a slider and one for the payout addresses, be sure to use the 2nd SAVE button if you have to alter the custom payout numbers.

If you still receive daily payouts despite not hitting your custom threshold, sign up to the support system and start a ticket @ support.prohashing.com

Re: Custom payout threshold may not be working

Posted: Sun Sep 10, 2017 2:03 pm
by alvarezgen
hashingpro wrote:on your PH account's SETTINGS page:
At the top you have PAYOUT PROPORTIONS with coins listed and a slider.
Then under it is PAYOUT ADDRESSES. At the end of that line is your custom payout threshold which you said you set to 1.
Is it still saying 1 in the box when you check your SETTINGS page? Is there a checkbox above the 1?

Check your settings page for that account, make sure the LCT payout address has the 1 and not one of the other coins you may have listed with a payout address. Also make sure the checkbox is present and if you had to make any changes, click the SAVE button.

CAREFUL! There are TWO save buttons on that top section of SETTINGS page, one for the COINS to be added as a slider and one for the payout addresses, be sure to use the 2nd SAVE button if you have to alter the custom payout numbers.

If you still receive daily payouts despite not hitting your custom threshold, sign up to the support system and start a ticket @ support.prohashing.com
The value 1 on the threshold textfield is still there and the checkbox field is checked. I only have 1 payout portion.

So I guess I'm going to create the support ticket.

Thanks!

Re: Custom payout threshold may not be working

Posted: Sun Sep 10, 2017 4:35 pm
by hashingpro
You aren't the first person to report that issue in the past few days.