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No payout?

Posted: Sun Dec 17, 2017 7:58 am
by nexuslair
Today there was no payout, my balance is still intact even though I met the minimum. Anyone else with this issue?

Re: No payout?

Posted: Sun Dec 17, 2017 8:40 am
by ItsAllGoingToPlan
Same same

Re: No payout?

Posted: Sun Dec 17, 2017 10:01 am
by LarryMcConville
Ditto

Re: No payout?

Posted: Sun Dec 17, 2017 10:19 am
by Goshdarnit
Same for me.

Re: No payout?

Posted: Sun Dec 17, 2017 12:28 pm
by ItsAllGoingToPlan
No response on this yet?

Re: No payout?

Posted: Sun Dec 17, 2017 12:36 pm
by gafunk
Same here.

Re: No payout?

Posted: Sun Dec 17, 2017 12:36 pm
by ItsAllGoingToPlan
You can create a support ticket here.
https://jira.prohashing.com/servicedesk ... 1/create/4

Re: No payout?

Posted: Sun Dec 17, 2017 12:51 pm
by Steve Sokolowski
Please don't submit support tickets until the 24 hour payout window has elapsed.

As the documentation states, payouts are not guaranteed at any specific time of day, but occur sometime before 11:59pm. There is no set time because each coin network processes transactions at different speeds.

In this case, since the entire day hasn't yet elapsed, we appreciate your patience until the payouts are all issued.

Re: No payout?

Posted: Sun Dec 17, 2017 1:59 pm
by Stereotype1
Payout Bitcoin -0.02704783

Payout subtracted from balance but not sent to my wallet.

Re: No payout?

Posted: Sun Dec 17, 2017 2:19 pm
by PanaceaIV
I have also had my balanced reduced without a payout